Refund policy

RETURN POLICY

 

Last updated January 01, 2020

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

Every Cat cooler is by a limited lifetime warranty covering defects in workmanship and materials for the life of the cooler. This warranty applies only to the original owner. It does not cover damage caused by negligence, accident, misuse or fire.  It does not cover normal wear and tear such as scratches, dents, chips or discoloration due to usage or sunlight.  Cat Coolers,  will in no event be responsible for consequential, special or incidental damages arising from a claim or due to the use of our cooler.  Cat coolers limit of liability is the amount paid for the cooler. Lid gasket, rope handles, drain plug and latches have a five year warranty.

 

Cat Coolers, reserves the right to change product models or designs at any time.  Coolers replaced or repaired under this warranty may or may not incorporate these changes.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at sales@catcoolers.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

 

Cat Coolers

Attn: Returns

RMA #

2200 Big Town Blvd  

Suite 130  

Mesquite, TX 75149  

United States  

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

      

  •        Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

817-789-4895 

sales@catcoolers.com